Organisational Health Literacy
We know that patients and members of the community often find health services difficult to navigate. This can be an alienating experience. There are many practical changes that can reduce this burden on patients and community members. These changes range from improved location of services, or wayfinding, through to ensuring that written patient materials are easy to obtain, understand and act on.
Health Literacy: Tools and Resources For Health Service Organisations, Australian Commission on Safety and Quality in Health Care
A Checklist for Health Literate Organisations, Northern NSW Local Health District
A practical checklist to check your organisational health literacy, including ideas for improvement.
Health Literacy Guide, NSW Clinical Excellence Commission
Click on the section about ‘wayfinding’. This will lead you to information about wayfinding, including a checklist for improving wayfinding in health services.
Brach, C., et al., Ten Attributes of Health Literate Health Care Organizations. 2012, Institute of Medicine
National Statement on Health Literacy, Australian Commission on Safety and Quality in Health Care