News and Updates from The Statewide Health Literacy Hub
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What does it take to create environments where patients feel safe to speak up, ask questions, and take part in decisions about their care?
Across NSW Health, teams are recognising that psychological safety isn’t just vital for staff, it’s foundational to patient experience. When trust, openness and respect guide our interactions, communication is clearer, care is safer, and relationships are stronger.
Bringing Psychological Safety to the Patient Experience
Date: Tuesday 9 December 2025
Time: 12:00pm to 1:00pm AEST
Location: The Hub Community
Format: Chair and discussants
Register now!
An equitable healthcare system is one where everyone can easily access, understand and use healthcare services. The Hub supports healthcare organisations to improve equity for NSW communities through a focus on health literacy.
The mission of the Hub is to support healthcare organisations to apply health literacy to:
- improvements in clinical safety and quality,
- consumer and community engagement in healthcare, and
- research innovation and its translation into practice.
Building and advancing leadership and capacity at local levels to…
- Build awareness and capacity in health literacy
- Foster partnerships and knowledge sharing in health literacy
- Enhance systemwide processes and resource implementation
- Develop and grow health literacy research, translation and dissemination
- Empower consumer/community to achieve outcomes that matter to them